I decided to call ring support and try to get to a level 2 person but i spoke with a gentleman who told me that a new app has been released rapid ring app that is a slimmed down version of the ring app that only does a live view.
Ring doorbell live view activating device.
I have no issues with the connection since rssi is 45.
As a result your ring app is unable to show you a live view or display a video recording from your ring camera s.
No live view and stuck on activating device it s been months since the live view worked on my ring doorbell.
Live view for any ring device lets you access a live video feed from your camera at any time.
But as others have mentioned i would prefer live view worked so i can see in real time.
Funny that although activating device pops up and the blue ring spins it is recording.
I also have no live view on one iphone ios 13 3 the other one works fine.
Rsi is fine and has good connection with the device however every time i try live view a black screen with activating device comes up and nothing will happen.
When i go back to history all attempts to activate live view have been recorded.
This is obvious causing a mismatch with wifi connectivity between the ring app running of the phones and the doorbell itself.
Accessing live view from your dashboard.
I have multiple ring products and this one i have to say is useless.
Well it works like a charm and should be used in conjunction with the ring app for other regular functionality.
There are several ways to access live view.
However all of a sudden when i try to access the live view it stops at the activating device screen with a spinning circle and does not move on from there.
This happens on my laptop app as well as my phone.
Whenever i get a ring alert on my phone if i try to connect immediately it stays on activating device until it ultimately fails.
So i have a ring doorbell 2 that has worked great for last 10 months or so.
On your dashboard screen tap on an image from your doorbell or camera.
Device health shows signal strenght as rssi 57.
There does not appear to be anyway to force the samsung phones to switch to the 2 4 ghz band when trying to activate live view.
Just purchased the ring doorbell 2 on the firt day of issue and aside from 1 2 days of it working it continually fails to activate on live view.
When i ring or motion is detected a message appears on my phone.
I ve tried resetting it multiple times to no avail.
If you re having trouble seeing a live view or a recorded video that means there s a problem in the data transfer between your ring device and the ring app.
Very disappointed in this product.
I m able to view the video a couple of minutes later but not live when the person might still be there.
Same issue for me.
Because of this the phones are connected at 5 ghz but the ring doorbell 2 is using 2 4 ghz.
You will be automatically brought to live view.
In the ring app device status settings i also see the battery status and the wlan signal strength rssi 52.
Doesn t matter if i m home on same wifi or remote.
